Frequently asked questions
General
How do I sign up?
There are several options: You can book online by going to the "Upcoming Classes" page on this website or fill out this form to set up your course or send an email to
How many people will be in the course with me?
To provide the best experience possible and to create a safer environment for you to learn, class size will cap off at 12 candidates. If your group is bigger than 12, we can have a bigger class with no problem. Just shoot us a message and we'll set it up a private course with you right away!
I want a private course, how does it work?
Why should I take my course with you?
With Forest City First Aid, you will get a chance to actually practice giving artificial breaths on realistic manikins (many organizations rarely ever do this because of poor equipment and extra time/cost). We also have the capability to come to your location to teach, and we are flexible with scheduling as well. We have a 100% pass rate so far because our instructors are highly trained with years of experience and know how to help you learn. For private courses, we can tailor the course to the needs of our clients to get the most out of our course.
How long will the course take?
We customize each class to the candidates work, career, needs and wants. The actual time needed may vary depending on course format, the number of candidates and the learning activities selected. One weekend formats are common. Based on 12–16 candidates: Emergency First Aid: ~8 hours, Standard First Aid: ~16 hours, SFA Recert: ~6.5-8 hours, CPR-A/B/C: ~4-8 hours, CPR-HCP: ~6-8 hours. We want you to be prepared, confident and get certified!
Do I need to bring or prepare anything?
Unless you are taking the SFA Recert or the Airway Management course you don’t need to bring anything but feel free to bring something to take notes, food and drinks. All required equipment will be provided for you. All we ask from you is energy and excitement to learn!
What is the Lifesaving Society ID and where can I find mine?
Your Member ID is the 6-digit code on the bottom right of your certification cards. If you can't find your Member ID call the Ontario Lifesaving Society branch 416-490-8844 and they will help you out.
Where is Forest City First Aid located?
Is it possible to see the instructor's certificate? How can I check mine?
How do I pay?
You can pay online when you register on our website or through our invoice if it is sent to you. We accept most major credit cards and debit card as well as e-transfer to Info@ForestCityFirstAid.com.
How will I receive my certification?
The instructor will submit the test sheet to the Lifesaving Society within 24 hours after the course ends, and the Lifesaving Society of Ontario will mail you the certification within 90 days. If you are in need of the certification faster, we have temporary certifications available free of charge. :)
Is it safe to put my mouth on the pocket mask provided?
We provide brand new one-way-valves for each candidates for clean and comfortable learning experience. We also disinfect the manikins and pocket masks with alcohol wipes and replaces the lungs before EVERY class. If you are not comfortable with putting your mouth on the pocket mask for any reasons that is okay but we highly encourage you to do so for practice. How fast and how much you blow into the lungs do matter, and it’s fun!
What do I do if I don't receive my certification in the main within 90 days?
Please contact the Lifesaving Society of Ontario 416-490-8844 if you do not receive your permanent card before the 90 day expiry date.
Am I eligible to take this course?
YES! All courses provided except the SFA Recert and the Airway Management do not have any prerequisites so anyone can take the course. If you are taking the courses mentioned above you must have SFA certification.
Are there cancellation fees?
There are no cancellation fees, and we understand unexpected things may come up, but please let us know at least 48 hours in advance for a refund. That way we can give your spot to someone else. Please only sign up if you know you are free the day of the course. You can always message us and we can set up a course that works best for your schedule if non of the dates work. No refund will be given if you don't show up or do not cancel before 48 hours of the start of class time.
Can I take the SFA Recert?
Are your certifications nationally recognized and recognized by the Ontario's Workplace Safety & Insurance Board?
YES! All courses we provide are.
How long are my certifications valid for?
EFA and SFA are valid for 3 years.
Do you operate outside of London? How about Toronto?
Yes, generally speaking, as long as you are within 3 hours from London! The group must provide space for the instructor to teach. Please send us a message if you are interested.
How does your price compare to others'?
Forest City First Aid prices are competitive to the industry level within London, Ontario.
Covid Related
Are you open?
We are open! Public courses will be available starting March 2021. Please submit the "Lets set up a course" form on our website if you would like to set up a private course.
Do I have to wear a mask? What about during the meal break?
You must wear a mask start to finish. During the meal break you may take off your mask to eat/drink but must be social distancing. You may step outside if you need to take off the mask.
What precautions is Forest City First Aid taking in regards to COVID-19?
Students will be receiving their own equipment to prevent the spread of any germs when possible. When it is not possible, equipment will be sanitized between use. Social distancing will be in effect between students and the instructor when possible. When it is not possible, students will be required to wash their hands before and after activites. All students and instructors will also be screened prior to entering their class.
What is the maximum number of students in a class?
We will limit our class sizes to the maximum number of people for social gatherings. This will change depending on any new updates and recommendations following the government’s suggestions.
What are signs and symptoms of COVID-19?